Return & Refund Policy

We want you to have a smooth and satisfying shopping experience. Please read the following policy carefully before requesting a return or refund for men’s kurtas and women’s kurta sharara sets.

Eligibility for Returns

• Returns are accepted only within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Products showing signs of wear, damage, stains, perfume, or alterations will not be accepted.
• Return requests must include valid proof of purchase.

Non-Returnable Items

• Items purchased during clearance sales, special discounts, or promotional offers are not eligible for return unless damaged or defective.
• Customized or altered products cannot be returned.

Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, you must report it within 48 hours of delivery.
• Provide clear photos or videos as proof for verification.

Return Process

1. Initiate a return request by contacting customer support at: contact.brandclub@gmail.com
2. Mention your order details and reason for return.
3. Once approved, instructions for pickup or self-shipping will be shared.
4. Ensure the product is securely packed to avoid damage during transit.

Refund Policy

• Refunds will be processed only after the returned item is received and inspected.
• If approved, the refund will be initiated within 5–7 business days.
• The amount will be credited back to the original payment method.
• Shipping charges (if any) are non-refundable, unless the return is due to an error or defect.

Exchange Policy

• Exchanges are subject to product availability.
• If the requested size or product is unavailable, a refund will be processed instead.

Important Notes

• Returns that do not meet the above conditions may be rejected.
• Processing times may vary depending on logistics and payment providers.